Tuesday, August 11, 2009

How to Earn the Eternal Respect and Appreciation of Your Cashier

I just got off of six nine-hour days at Walmart, and am I ever happy to be done. All of that standing is just torture after a while, even with gel insoles and soft mats behind the register. Since I scan between four and five hundred items an hour, I have to do a lot of bending and lifting. Making things even harder is my height, which makes bagging items in very low baggage carousel difficult.

Just a few hints if you shop at Walmart, to earn the everlasting respect and admiration of your cashier:
  1. Don't take your heavy items out of your cart. We know you're just trying to be helpful (and guys, possibly impress us), but we can scan the items in your cart. Lifting one bag of forty pound dog food may not be that big of a deal for you, but try lifting that same bag day after day, hour after hour. It's just not necessary.
  2. Ditto for the 24 packs of water and pop. These really wear on you after a while. My muscles are sore enough after the end of the shift. No need to make them any sorer.
  3. Don't fill out your checks. The machine can fill them out for you, and 95% of the time, you get them back anyway.
  4. We will make exceptions if the line is short, or the individual is sweet. Just don't do it on the Fourth of July, or when there are three impatient customers behind you.
  5. We remember the good customers! The sweet ones, who always ask about our day and kindly put up with any crazy bureaucracy mandates will eagerly receive our absolute best service. We'll bug customer service to get your favorite items in stock, and happily help you load your cart.
  6. Never, ever yell at a cashier. We're working really long days with aching backs and the pressure to pay all of our bills. We are trying to do everything we can to make your experience a good one, but there are some factors that we just can't control (such as if your card is denied, or you forgot your ID for cigarettes and alcohol.) Yelling doesn't help, and it might just make your next trip through line a little less enjoyable. We remember the good customers, and the bad ones. Please be a good one!
  7. Don't give the cashier your phone number! It makes it incredibly awkward to be pursued while at work, and how can you refuse the number of a paying customer and not make them unhappy?
  8. Similarly, do not leer at your cashier or refuse to leave the area once you've checked out. It's slightly stalkerish, and we don't want to have to get security to escort you out. Cashiers don't just have the option to walk away. We have other customers in line, and a till to man. Show some respect.
  9. Never make suggestive comments to a cashier. They are inappropriate. See tip eight.
  10. Please understand that as annoying as it is, we have to get certain information to process your checks. We may be prompted to enter your ID number off of your license, and your phone number. Don't just make a phone number up (this has happened). We need this information to process your checks, and if we don't get the right information, the cashier is in trouble, and can lose her job. You may be in trouble too. Just politely offer the information. We are sorry about the hassle, but it is just something we can't control.
  11. We do price match with area grocery stores. If it's in the store circular, just tell us and we'll match the price. We want to make your life easier, and reducing the number of stores you have to shop at can do that.
  12. Most of all, enjoy your shopping experience! If you can't find a product, tell the cashier! We'll forward the request. We want you to walk away satisfied. Tell us what we can do to make that happen.

No comments: